Frequently Asked Questions
GENERAL
Where are you located?
ToddleWood is a proudly family-run business based in Tasmania. While our operations are rooted in Tassie, we dispatch orders from all over Australia to ensure faster delivery times. This allows us to efficiently serve customers nationwide while keeping our focus on high-quality, sustainable products.
How do I get in touch?
We’re always happy to help! You can reach us by completing the contact form below or by emailing us directly at support@toddlewood.com.au. We’ll get back to you as soon as possible to assist with any questions about our products, orders, or general enquiries.
DELIVERY
How much is delivery?
Shipping costs are calculated at checkout based on your location and order size. If you’d like a shipping estimate before placing your order, feel free to reach out to us, and we’ll be happy to assist!
Do you offer pick up?
Pickup may be available for select items. Please contact us to discuss availability and arrange collection where possible.
PAYMENTS
What payment options do you offer?
We accept all major payment methods at checkout, including Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Google Pay. If you have any questions about payment options, feel free to contact us!
WARRANTY
My item is damaged or faulty - what should I do?
In the unlikely event that your item arrives damaged or faulty, please contact our team within 24 hours of receiving your order. Be sure to include:
- Photos of the item showing the issue
- A brief description of the problem
- Your preferred resolution (e.g., replacement or refund)
We’ll assess the issue and work quickly to resolve it for you.
Do you offer a warranty?
Yes! We provide a 12-month standard warranty on all our products unless stated otherwise. If you experience any issues with your item within this period, please contact us, and we’ll be happy to assist.
Do you offer change of mind?
Unfortunately, we are unable to offer returns for change of mind. However, if your item arrives damaged or faulty, please contact us, and we’ll be happy to assist.